We think that a refund policy should be fair for customers and service providers alike. We don't want your money if you don't want the product.

  • If you wanted to, but forgot to cancel your account and it's been just a few days past your last billing date, we can refund your last charge.
  • If you haven't used Noko for a while, we can refund the last charge after you cancel your account.
  • We don't offer refunds for yearly pre-payments. Yearly pre-payments are a long-term commitment. (We mostly use this upfront money to invest back into Noko and pay for new feature development!) However, if you cancel your Noko account and have pre-paid for it, we can apply some of the remaining prepayment to any new account that you happen to open later.

Please feel free to email us at and let us know what's up, and we'll try our best to make it right for you!

Note: To prevent fraud, any refunds will only be issued to your original payment method. We can't issue refunds to other credit or debit cards, PayPal or via money transfer.